Photo: BSS

By Md Aynal Haque

RAJSHAHI, Aug 19, 2026 (BSS) - With the motto “Administration for Public Service” at the forefront, the Rajshahi District Administration has taken an initiative to stand by the common people.

Every Wednesday, Deputy Commissioner Kazi Shahidul Islam directly listens to people at a public hearing at the Deputy Commissioner's Office.

People who attended the public hearing expressed satisfaction, as in many cases, immediate assistance was arranged after their problems were heard.

Today, people from different parts of the district attended the public hearing, held in the conference room of the Deputy Commissioner's Office, with various personal and social problems, including land-related complications, medical expenses, medical allowances, education allowances and house repairs.

The Deputy Commissioner listened attentively to the people who attended the public hearing. Where immediate assistance was possible, he directed the relevant officials to take necessary measures.

Shamima Sultana attended the public hearing seeking assistance for her husband's treatment.

“I never imagined it would be so easy to meet the DC sir. He listened to me attentively and provided immediate assistance for my husband's treatment. I have benefited greatly from this,” she said.

Md Shahjahan Ali came to report problems with his house.

He said water had been leaking from various parts of the house for a long time. After failing to find a solution despite contacting various authorities, he raised the matter at the public hearing. Later, assistance was arranged to repair his house.

Meanwhile, a student attended the hearing seeking assistance to buy books. After informing the Deputy Commissioner of his problem, the student was provided with assistance to purchase the books.

“I came for books. I never thought sir would listen to me and help me,” the student said.

Talking to people who attended the public hearing, it was learned that they felt relieved to have the opportunity to directly tell the Deputy Commissioner about their problems.

Besides, their trust in the administration has increased as a result of the quick assistance and necessary measures taken.

Deputy Commissioner Kazi Shahidul Islam said, “The main responsibility of government officials is to provide services to the common people. When a person comes to the administration with a problem, it is our duty to listen to them attentively and take initiatives to resolve it as quickly as possible in accordance with the rules.”

He further said, “Through the public hearing, people are getting the opportunity to directly discuss their problems. The district administration is working sincerely to ensure public services through transparency and accountability and to reduce people’s suffering.”

The people who attended the public hearing expressed hope that the administration’s initiative would continue in the future and that their harassment and suffering in accessing government services would be further reduced.

Rajshahi District Relief and Rehabilitation Officer Abdul Hai and other concerned officials of the district administration were also present at the public hearing.