Civil Aviation and Tourism Minister Afroza Khanam Rita addressed a meeting with Biman officials and employees at its headquarters, Balaka Bhaban, today. Photo: Ministry

DHAKA, March 30, 2026 (BSS) - Civil Aviation and Tourism Minister Afroza 
Khanam Rita today called for joint efforts to make Biman Bangladesh Airlines 
a profitable, modern and passenger friendly airline, stressing improved 
service, transparency and accountability.

The minister made the call while addressing an exchange meeting with Biman 
officials and employees at the national carrier's headquarters at Balaka 
Bhaban in Kurmitola this morning.

State Minister M Rashiduzzaman Millat attended the programme as special 
guest.

Addressing the officials, the minister said employees must treat passengers 
with due respect as their salaries are derived from passengers' payments. 

She emphasised performance-based promotion, filling vacant posts and 
improving salaries and benefits.

The meeting discussed short-and long-term plans for Biman's development, 
including expansion of fleet, enhancement of passenger services, 
strengthening domestic-international connectivity and improving facilities 
for elderly and special-needs passengers.

The minister also directed strict enforcement of zero tolerance against 
baggage theft, ensuring transparency in ticket sales and maintaining high 
standards of cleanliness and professionalism.

Highlighting the importance of Hajj operations, she instructed authorities to 
ensure smooth, safe and timely services with passenger satisfaction as the 
top priority.

The state minister Millat said the government aims to develop Biman into a 
model institution and assured continued support from the ministry.

He added that new aircraft may be inducted by 2032 subject to agreements and 
directed submission of a comprehensive operational plan for 2026-2031.

Earlier, the minister and state minister visited Biman headquarters, where 
Managing Director and CEO Dr Humaira Sultana briefed them on route network, 
financial performance, fleet expansion and overall operations.

The minister praised Biman's skilled workforce and expressed optimism that 
the airline could be transformed into a world-class carrier.
Following the meeting, the ministers inspected the Biman Flight Catering 
Centre (BFCC) and reviewed hygiene standards.

Senior officials of the ministry and Biman were present.