DHAKA, Feb 19, 2023 (BSS) - The government today launched the Central 
Complain Management System (CCMS) platform to check digital cheating in e-
commerce.

Commerce Minister Tipu Munshi formally inaugurated the CCMS platform as the 
chief guest at a function held at the Ministry of Commerce conference room at 
Bangladesh Secretariat here today. 

State Minister for ICT Junaid Ahmed Palak spoke on the occasion as the 
special guest.

The CCMS platform has been developed by the Ministry of Commerce.

Speaking on the occasion, the Commerce Minister said that the "Digital 
Bangladesh" is now moving towards "Smart Bangladesh" as the people of the 
country is now enjoying the digital facilities.

He said with the increase of coverage of e-commerce, the trend of digital 
cheating has also increased for which all concerned need to remain alert.

Tipu noted that with the launching of CCMS platform, all concerned 
stakeholders would now get the benefits of e-commerce. "This platform will 
act as a bridge among the consumers, regulators and the e-commerce 
stakeholders," he added.

Mentioning that the e-commerce has played a very important role during the 
COVID-19 pandemic as the common people were able to buy their desired 
products while staying at home, he said the commoners are still continuing to 
enjoy such facility.

The Commerce Minister said that with the passage of time, the coverage of e-
commerce has increased further for which the CCMS platform has been launched 
to make secure the transactions through e-commerce.

"We'll have to move a long way to build 'Smart Bangladesh'. We'll have to 
discharge our duties with honesty and efficiency from our respective 
positions," he added.

State Minister for ICT Junaid Ahmed Palak said the popularity of e-commerce 
is increasing day by day as it was very much necessary during the pandemic 
period. "There has been a huge demand for e-commerce platform as it has 
simplified the livelihood of common people as well as changed their 
lifestyle," he added.

Noting that the country's people are now enjoying the facilities of digital 
services in various sectors, Palak said everyone is now enjoying the 
facilities of dialing 999 side by side animals are also being sold at digital 
hut.

He said that they are working in a coordinated manner to build a smart and 
developed Bangladesh as outlined by Prime Minister Sheikh Hasina.

The CCMS is a central platform, where anyone can raise any justified e-
commerce related complain, and thus can get remedies. The platform will work 
automatically in coordination with the Directorate of National Consumer 
Rights Protection (DNCRP), e-commerce stakeholders, filing system and various 
industry regulators.

The CCMS is expected to play a very important role towards ensuring client 
services of the fast growing e-commerce industry as well as protecting the 
rights of the consumers.

Additional Secretary of the Commerce Ministry and WTO cell DG Md Hafizur 
Rahman, DNCRP Director General AHM Shafiquzzaman, e-Commerce Association 
President Shomi Kaiser spoke, among others, on the occasion.

Eerlier, a 10-member business delegation, led by Indian Bengal Chamber 
President Subir Chakrabarty, met the Commerce Minister at the Ministry and 
discussed issues related to mutual interests and investment.