DHAKA, Jan 18, 2023 (BSS) - The Directorate of National Consumers Right 
Protection (DNCRP) today inaugurated a consumer complaint management system 
(CCMS) portal aimed at facilitating the consumers filing complaints in an 
easy and convenient way.

The Directorate (DNCRP) organised the inauguration event in a hybrid mode at 
its head office in the capital chaired by its director general AHM 
Shafiquzzaman.

Shafiquzzaman said the web portal and software CCMS has been developed for 
simplifying the consumers' complaint filing process as well as for better 
complaint settlement by the Directorate.

He said it is also the continuation of the country's journey to become a 
techno-friendly digital Bangladesh.

The director general said the Directorate has been facing challenges as it 
has now 3,748 pending cases.