Quality public services necessary for peoples’ satisfaction

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RAJSHAHI, June 11, 2018 (BSS)- Promoting and ensuring quality public
services is always helpful of making common people mentally satisfied coupled
with attaining cherished change in the society.

Quality public service delivery is also important for establishing good
governance. So, all the service-delivery entities should devise ways and
means on how to provide quality public services for better governance for
further socio-economic development.

The observation came at a district-level Kaisen Convention titled
“Improving Public Services through Total Quality Management (IPS-TQM)” at
conference hall of Deputy Commissioner yesterday.

IPS-TQM Project of Bangladesh Public Administration Training Centre
(BPATC) and district administration jointly organized the convention sharing
impressive Kaizen cases of the upazila-level officers.

Twenty-four departments presented on Kaizen initiative implemented in
their respective offices through multimedia presentation. Each case
demonstrated motivation and continued efforts of the field-level officers for
improvement.

The Project offers skills to identify problems and find solutions in a
methodical way, putting first priority to people’s satisfaction from
beginning to end. The convention was a great opportunity to share impressive
Kaizen cases of the upazila-level officers.

Small but significant improvements are referred as “Kaizen” (Kai means
change, and Zen means better, the two words together mean “continuous
improvement” in Japanese) in Total Quality Management.

Director of IPS-TQM Project Banik Gour Sundar addressed the convention as
focal person with Deputy Commissioner SM Abdul Kader in the chair. Deputy
Project Director Jahidul Islam moderated the discussion.

Banik Sundar said by piling up small blocks of success, it is possible to
spread faithful, pro-citizen public services across the district and finally
establish laudable governance here.

Abdul Kader urged the officers to persistently inspire to constant
improvement of public services and to enthusiastically acknowledge each and
every achievement, so that spontaneous KAIZEN activities will take firm hold
in the public sector.