HC asks DNCRP to launch hotline to receive complaints

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DHAKA, June 16, 2019 (BSS) – The High Court (HC) today directed Directorate
of National Consumer Rights Protection (DNCRP) to launch 24/7 hotline within
two months to receive complaints against food adulteration.

A High Court division bench comprising Justice Sheikh Hassan Arif and
Justice Razik-Al-Jalil passed the order today.

The court said before launching of the hotline, DNCRP have to serve the
consumers through its number 01777753668, Prime Minister’s Office’s hotline
333 and national hotline 999 24-hour and seven days a week.

Meanwhile the High Court today exempted Bangladesh Food Safety Authority
(BFSA) Chairman Mahfuzul Haque from personal appearance as he appeared before
it today and offered unconditional apology for failing to withdraw
substandard food items from the market.

The court asked the BFSA chief to conduct market raids against adulterated
and substandard food items throughout the year, not on any special occasion.

The High Court on May 23 summoned chairman of BFSA for not complying with
its May 12 order to remove 52 food products, found by Bangladesh Standard
Testing Institution (BSTI) as substandard, from the markets across the
country.

The court also had issued a rule asking the BFSA chief to explain in two
weeks as to why it shall not take punitive action against him for not
complying with the court’s order.